Note from the county council
The process to renew free bus passes for disabled people countywide starts on 13th November. This has been brought forward from December. Residents will receive their reminders through the post during that week. They will be able to renew their passes using the new online system on Hertsdirect or using a paper form enclosed with their reminder.
If residents do not receive a reminder in the post within two weeks they need not delay, they can complete their renewal online or pick up a form from their local library, district/borough council offices, tourist information offices and one-stop-shops.
In order to manage the volume of renewals, we are renewing passes across Hertfordshire a district at a time.
Bus passes can be renewed in the following ways:
· By going online to www.hertsdirect.org/buspass from the comfort of home
· By going online at a local library-a computer with a scanner will need to be booked in order to upload photos
· By completing the paper form that will be sent with the renewal reminder and returning it by post
New applicants or those who have has their pass lost, stolen, worn or damaged can collect application forms from their local library, district/borough council offices, tourist information offices and one-stop-shops.