Commenting on today’s Which? Report showing Govia Thameslink has the worst passenger satisfaction of all the rail companies in the UK, Liberal Democrat parliamentary candidate Sandy Walkington said: “This must come as no surprise. Yet it relates to survey work conducted in November 2014 so does not even include the horrible performance record of 2015. It also flatters Thameslink since the figures combine customer satisfaction for the Thameslink route through St Pancras with the relatively smoothly functioning Great Northern service out of Kings Cross also operated by GTR.

“We are seeing a railway company in denial – with continuing failures to communicate and a compensation mechanism which still fails to recognise the grinding waste of time created by constant failure to deliver the timetable.”

Cllr Chris White, Leader of the Liberal Democrats on St Albans District Council, said “We have contacted colleagues along the whole route to ensure a joint approach to this problem. We have also contacted Susan Kramer, rail minister, to ask her to use all her powers to force GTR to get a grip on its railway and deliver the promises made when it took on the franchise.”

A summary of the Which? findings is at http://www.which.co.uk/home-and-garden/leisure/reviews-ns/best-and-worst-uk-train-companies/best-train-companies-overall/