Extracts from Hansard: 28 January 2010
Simon Hughes (North Southwark and Bermondsey) (LD): What assessment he has made of the effects on the economy of London of recent disruptions in First Capital Connect’s Thameslink service. 
The Minister of State, Department for Transport (Mr. Sadiq Khan): There have been severe problems with First Capital Connect’s service. The service continues to be unacceptable in terms of cancellations, punctuality and passenger service and information. The poor service has caused disruption for passengers and will inevitably have had some impact on London’s economy. My noble Friend the Secretary of State and I are considering all options open to the Government to require radical improvements.
Simon Hughes: The Minister will know that not only my constituents, but many, many others have got so frustrated that the number of people petitioning the Government to do something now is growing by the day. Will he assure us that a decision will be taken not on the basis of defending the ideology of sustaining franchises, but in the interests of commuters and other users of the service, and that the users of the service will hear something soon?
Mr. Khan: The way in which the hon. Gentleman asked the question is important, as is the point that he has made. Hundreds of thousands of commuters have received an appalling service, not for one week or one month, but over a period of three months. We take the matter seriously, and the Secretary of State and I discuss it daily with the train operating company, which includes telephone calls, meetings and letters. The hon. Gentleman is right to remind us that each day the service is not improved is another day of suffering for passengers, and there is a cost to London as well.