I have discussed this website with Herts Highways officials, after a resident made a complaint. It appears that this website may well introduce a delay and that the quickest way of getting something fixed is to log it directly on the county council’s own website:
http://www.hertsdirect.org/actweb/hfr/default.cfm.

Mind you that doesn’t aways work either: so if you have logged something and nothing appears to have been done then please get hold of me.